Since customers are the most important part of your business, and customers are people, here are six tips for improving your people skills:
- Never miss an opportunity to say a kind word to somebody, or encourage them. Praise is a "magic" sweetener, no matter who offers it.
- When you make a promise, keep it. Just don't make too many.
- Hold your tongue. Always say less than you think. Speak softly and persuasively. How you say something often means more than what you say.
- Show an interest in others. Enjoy their pursuits, their work, and their families. Let everyone you meet—however humble—feel that you regard him or her as important.
- Be cheerful. Don't depress others by dwelling on your aches or disappointments. Remember that everyone else has burdens to carry, too.
- Don't sell them a product; the product will sell itself. Sell customers a clear vision of themselves using the product, so they understand what the product can do for them.
Ghostwritten for vice president. |
